Privacy
Policy

Who We Are

This privacy policy explains how Eventure London Ltd, trading as Eventure.London, collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Data We Collect

We collect personal data that you provide to us directly, including when you submit an enquiry, request a quote, or place a booking. This may include:

• Your name and contact details (email address, phone number)
• Event details (date, location, type of event, guest numbers)
• Payment information (bank transfer references — we do not store card details)
• Correspondence between you and Eventure London
• Information submitted via our website contact or quote form

We may also collect basic technical data when you visit our website, such as your IP address and browser type, via standard hosting and analytics tools.

How We Use Your Data

We use your personal data for the following purposes:

• To fulfil your booking — processing your enquiry, providing a quote, and managing your hire contract
• To communicate with you — responding to enquiries, confirming bookings, and providing event updates via email, phone, or WhatsApp
• To process payments — managing deposits, balances, and invoicing
• To comply with legal obligations — such as maintaining financial records
• To improve our service — using anonymised feedback to improve our processes and website

Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases for processing your personal data:

• Contract — processing is necessary to fulfil our hire agreement with you
• Legitimate interests — to respond to enquiries and manage our business operations
• Legal obligation — to comply with financial record-keeping requirements
• Consent — where you have opted in to receive marketing communications from us

How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes outlined in this policy:

• Client and booking records — retained for 6 years following the event date, in line with UK financial record-keeping requirements
• Enquiries that did not proceed to booking — deleted within 12 months of the enquiry
• Marketing communications — until you withdraw consent or unsubscribe

Who We Share Your Data With

We do not sell or rent your personal data to third parties. We may share your data with trusted third parties only where necessary, including:

• Formspree — our website enquiry form provider, which processes submitted form data on our behalf
• WhatsApp (Meta) — used as a communication channel for enquiries and booking updates
• Email providers — Microsoft Outlook, used to manage client correspondence
• Accountants or legal advisors — where required for financial or legal compliance

All third parties are required to handle your data securely and in accordance with applicable data protection law.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can ask us to delete your data where there is no legitimate reason to retain it
• Right to restrict processing — you can ask us to limit how we use your data
• Right to object — you can object to processing based on legitimate interests
• Right to withdraw consent — where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at hello@eventure.london. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our website may use essential cookies to ensure it functions correctly. We do not currently use tracking, advertising, or analytics cookies. If this changes, this policy will be updated accordingly.

Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Our website uses SSL encryption (HTTPS) and client communications are managed through secure, password-protected accounts.

Changes to This Policy

We may update this privacy policy from time to time. The most current version will always be available at eventure.london/privacy.html. We will notify clients of any significant changes where required.